FAQs

UnoEth FAQs

 

How soon will my order arrive?  

At checkout, you can select one of two shipping options:

  • $5 Standard Shipping for orders under $50: Purchases will arrive between 5-7 business days after payment has been processed. 
  • Free Standard Shipping for orders over $50: Purchases will arrive between 5-7 business days after payment has been processed. 
  • Expedited Shipping: Purchases will arrive within 3 business days after payment has been processed.

A tracking number will be sent to your provided email address as soon as your order ships. 

 

How much does shipping cost? 

UnoEth offers FREE standard shipping on all orders over $50.00. Any order that is under $50.00 is $5.00.

 

What is your return or exchange policy?

Here at UnoEth, we want you to love your purchase. We will gladly assist you in your return or exchange within 14 days of purchase. All items must maintain original condition in order to issue a refund or exchange. Sale items are final sale and may not be returned. 

Please email us at hello@unoeth.com and let us know you would like to return or exchange your order. Be sure to include your order confirmation number. 

 

Can I pay for my order in installments? 

Yes! You can pay for your order in 4 interest-free payments over 6 weeks. Just select the ‘Sezzle’ option at checkout. 


What if I want an item that is out of stock?

Out of stock?! We got you. Get on our waitlist to be first in line when we’re back in-stock by clicking on the 'Notify me when available' button on the product's page. We will place you on a waitlist and you will be notified as soon as the product is back in stock.  


Can I pick up my order in-store?

Yes! If you are local to the Bay Area, you can pick up your order at our studio and skip the wait! Our studio is in Oakland, California. Just select the ‘Pick Up in-Store’ option at checkout. An email will be sent to you to schedule a date and time for pick-up.


How do I cancel or change my order?

Please email us at hello@unoeth.com and let us know you would like to cancel or change your order. Be sure to include your order confirmation number. 


Where are UnoEth bags made and what are they made of?

UnoEth partners with artisans in Addis Ababa, Ethiopia to craft handmade, classic and versatile, 100% Ethiopian leather bags and accessories.


How do I care for my UnoEth bag?

We have leather conditioning creams on our shop you can use to keep your bag looking new for years to come!

Here is a quick video tutorial on how to care for your bag. 

 

 

How can I purchase a gift card? 

You can purchase an UnoEth gift card here for store credit between $10 and $500.